Privacy Statement

DNNDev Privacy Policy Last Updated on 1/12/2022

This website, ("DNNDev"), is owned and operated by KnowBetter Creative Services LLC dba DNNDev ("", "DNNDev", "KnowBetter", or "we"), an Arizona company. This Privacy Policy describes how DNNDev collects, uses, and shares information in connection with your use of, our products, our services, and our applications (collectively, the "Services") and through email, text, and other electronic communications between you and This Privacy Policy (the "Privacy Policy") does not apply to information our customers or website visitors may process themselves when using our Services.

This Privacy Policy takes effect on May 25, 2018. These changes have been made in order to be compliant with the GDPR. We respect your privacy and are committed to protecting it through our compliance with this policy.

This policy applies to information we collect:

  • on our website and through the use of our Services;
  • in email, text, and other electronic messages between you and our website (including our technical support services);

It does not apply to information collected by:

  • us offline or through any other means, including on any other website operated by DNNDev or any third-party; or
  • any third party, including through any application or content that may link to or be accessible from or on the website or with our products.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is to not use our website and/or to not purchase our Software. By accessing or using this website or purchasing our Software, you agree to this Privacy Policy. This Privacy Policy may change from time to time (see Changes to Our Privacy Policy). Your continued use of this website and continued use of our Software after we make changes is deemed to be acceptance of those changes, so please check this Privacy Policy periodically for updates.

What Information Do We Collect?

We collect different types of information about you, including information that may directly identify you, information that is about you but individually does not personally identify you, and information that we combine with our other users. This includes information that we collect directly from you or through automated collection technologies.


We collect several types of information from and about users of our products and website, specifically information:

  • by which you may be personally identified, such as name, postal address, email address, telephone number and any other identifier by which you may be contacted online or offline (“Personal Data”);
  • that is about you but individually does not identify you, such as website traffic data, location data (through IP address), logs, referring/exit pages, date and time of your visit to our website, error information, clickstream data, and other communication data and the resources that you access and use on the website; and/or
  • about your internet connection, the equipment you use to access our website and usage details.

We collect this information:

  • directly from you when you provide it to us;
  • automatically as you navigate through the site. Information collected automatically may include usage details (including the number of installations for products you have purchased), IP addresses, and information collected through cookies, analytics, and other tracking technologies; and
  • From third parties.

Information Provided By You

The information we collect on or through our website is:

  • Registration. When you create an account on DNNDev, we collect only the necessary information to satisfy a typical user account, such as your email address, desired username, password, and display name (i.e. nickname). Your password is encrypted and never stored anywhere in plain text. We also store your IP address in our database for the purpose of tracking down malicious accounts. You are able, at your own discretion, to update your account and profile information to add additional data about yourself, such as your address, telephone, avatar, and other similar profile properties.
  • Forms. The information that you provide by filling in forms on our website. This includes information provided at the time of registering to use our website, posting material, or requesting further services (such as technical support). We may also ask you for information when you report a problem with our website.
  • Payment Information. When you purchase a product or service through DNNDev, we utilize PayPal. We do not store or process your sensitive card data on our server. Basic information about your payment method is stored in PayPal and for your own records on your account or purchase history page.
  • Communications. If you contact us, we may receive additional information about you, such as your name, email address, phone number, or any other information that's directly related to the message you sent. This includes records and copies of your correspondence (including email addresses), if you contact us.
  • Usage. We provide features on the site, such as bookmarks in our tutorials, that we store records of in our database.your search queries on the Website.

The Personal Data we collect from you is required to enter into a contract with DNNDev, for DNNDev to perform under the contract, to provide you with our products and services, and to provide you with license keys to our products. If you refuse to provide such Personal Data or withdraw your consent to our processing of Personal Data, then in some cases we may not be able to enter into the contract or fulfill our obligations to you under it.

You also may provide information to be published or displayed (hereinafter, “posted”) on public areas of the website or transmitted to other users of the website or third parties (collectively, “User Contributions”). If you consent, your User Contributions may include answers, discussions, ideas, or technical support requests that you make publicly available to our user community. Your User Contributions are posted on and transmitted to others at your own risk. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Information Related To Our Services

  • Cookies, Analytics, and Tracking. Certain information is automatically stored in log files. We use Google Analytics, GoSquared, and MixPanel for tracking, and information such as your device, browser type, internet service provider, referring and exit pages, dates, times, and clicks, IP address, and other typical data is utilized and sent to these services automatically. Some information is stored in a cookie, which may be set on your computer or device when you visit DNNDev. This allows us to recognize you and better provide services and learn your preferences.

What Do We Do With The Information We Collect?

We do not share, sell, or otherwise disclose your Personal Data for purposes other than those outlined in this Privacy Policy. However, we may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We fully comply with the obligations under the "GDPR":

  1. by keeping personal data up to date;
  2. by storing and destroying it securely;
  3. by only collecting or retaining what we need;
  4. by protecting personal data from loss, misuse, unauthorized access and disclosure;
  5. by regularly evaluating security procedures to ensure the best technical measures are in place to protect personal data;
  6. to remain compliant, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations requested by any judicial process or governmental agency.

We only use your data:

  1. to present our website and its contents to you;
  2. to provide you with information, products (including license keys), or services that you request from us;
  3. to provide you with information about security advisories regarding the products or services that you have purchased from us;
  4. to fulfill any other purpose for which you provide it;
  5. to provide you with notices about your account, including expiration and renewal notices, invoices, and receipts;
  6. to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection;
  7. to notify you about changes or updates to our website or any products or services you have purchased or that we offer or provide though our website;
  8. to allow you to participate in interactive features on our website;
  9. to contact you, when necessary, about processing an order or transaction;
  10. in any other way we may describe when you provide the information;
  11. for any other purpose with your consent.
  12. to provide, operate, and maintain our services;
  13. to improve, personalize, and expand our services and your experience;
  14. to understand how you use our service, so we can make it better;
  15. to gain insight to create new features and services;
  16. to process your transactions, when you make a purchase;
  17. to find and prevent fraud;
  18. to contact you through email with important account related information, such as an update to our policies; and
  19. to remain compliant, including enforcing our Terms of Service, or other legal rights, or as may be required by applicable laws and regulations requested by any judicial process or governmental agency.

We may disclose your data:

  1. with our payment processor when you make a purchase;
  2. with Google, GoSquared, and for analytics purposes so we can better understand our users and how they utilize DNNDev;
  3. with other members on DNNDev, but only if you post on the site publicly;
  4. with our service providers, explained below;
  5. to comply with any court order, law, or legal process, including to respond to any government or regulatory request;
  6. to enforce or apply our terms of use and other agreements, including for billing and collection purposes; and
  7. if we believe disclosure is necessary or appropriate to protect the rights, property, or safety of KnowBetter Creative LLC dba DNNDev, our customers, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

In addition to the above:

  1. We work with a hosting company, where our server and other related data is stored. Backups of this data are retained for the purpose of disaster recovery.
  2. We share your testimonial, with consent.
  3. In exceptional circumstances, we may share information about you with a third-party if we believe that sharing is reasonably necessary to (a) comply with any applicable law, regulation, or legal process or request by the government, (b) to enforce our own Terms of Service Agreement, (c) protect against illegal activities, or (d) to respond to an emergency if we believe that sharing such information will prevent death or serious bodily injury of any person.

What Is The Legal Basis for Processing Your Personal Data?

You have either given us explicit consent, or you have purchased one of our Products or Services and in order to fulfill our service to you we need to keep your contact details on record.

If you are in the European Union, the processing of your Personal Data is lawful only if it is permitted under the applicable data protection laws. We have a lawful basis for each of our processing activities (except when an exception applies as described below):

  • Consent. By using our website, you consent to our collection, use, and sharing of your Personal Data as described in this privacy policy. If you do not consent to this privacy policy, please do not use the website.
  • Legitimate Interests. We will process your Personal Data as necessary for our legitimate interests. Our legitimate interests are balanced against your rights and freedoms and we do not process your Personal Data if your rights and freedoms outweigh our legitimate interests. Specifically, our legitimate interests are to: facilitate communication between DNNDev and you; detect and correct bugs and to improve our website, products, and services; safeguard our IT infrastructure and intellectual property; detect and prevent fraud and other crime (including misappropriation of intellectual property); promote and market our business; perform risk assessments; and develop our product and services.
  • To Fulfill Our Obligations to You under our Contract. We process your Personal Data in order to fulfill our obligations to you pursuant to our contract with you to deliver our goods and services to you. Specifically, we use your contact information to provide you with the products, license keys, and support services that you order from us.
  • As Required by Law. We may also process your Personal Data when we are required or permitted to by law; to comply with government inspection, audits, and other valid requests from government or other public authorities; to respond to legal process such as subpoenas; or as necessary for us to protect our interests or otherwise pursue our legal rights and remedies (for instance, when necessary to prevent or detect fraud, attacks against our network, or other criminal and tortious activities), defend litigation, and manage complaints or claims.

Special Categories of Information

DNNDev does not ask you to provide, and we do not knowingly collect, any special categories of Personal Data from you, such as Personal Data that reveals your racial or ethnic origin, political opinions, religious, philosophical beliefs, or trade unions membership, or the processing of data concerning your health or data concerning your sex life or sexual orientation or history of criminal convictions.

Your Rights Regarding Your Information and Accessing and Correcting Your Information

Applicable data protection laws may provide you with certain rights with regards to our processing of your Personal Data.

  • Access and Update. You can review and change your Personal Data by logging into the Website and visiting the “Manage Profile” section of your “My Account” page. You may also notify us through the contact information below or through our Support Desk of any changes or errors in any Personal Data we have about you to ensure that it is complete, accurate, and as current as possible. We may also not be able to accommodate your request if we believe it would violate any law or legal requirement or cause the information to be incorrect.
  • Restrictions. You have the right to restrict our processing of your Personal Data under certain circumstances. In particular, you can request we restrict our use of it if you contest its accuracy, if the processing of your Personal Data is determined to be unlawful, or if we no longer need your Personal Data for processing, but we have retained it as permitted by law.
  • Portability. To the extent the Personal Data you provide DNNDev is processed based on your consent, you have the right to request that we provide you a copy of, or access to, all or part of such Personal Data in structured, commonly used and machine-readable format. You also have the right to request that we transmit this Personal Data to another controller, when technically feasible.
  • Withdrawal of Consent. To the extent that our processing of your Personal Data is based on your consent, you may withdraw your consent at any time by closing your account. Withdrawing your consent will not, however, affect the lawfulness of the processing based on your consent before its withdrawal, and will not affect the lawfulness of our continued processing that is based on any other lawful basis for processing your Personal Data.
  • Right to be Forgotten. You have the right to request that we delete all of your Personal Data. We cannot delete your Personal Data except by also deleting your user account and revoking your licenses, and we will only delete your account when we no longer have a lawful basis for processing your Personal Data or after a final determination that your Personal Data was unlawfully processed. We may not accommodate a request to erase information if we believe the deletion would violate any law or legal requirement or cause the information to be incorrect. In all other cases, we will retain your Personal Data as set forth in this policy. In addition, we cannot completely delete your Personal Data as some data may rest in previous backups. These will be retained for the periods set forth in our disaster recovery policies. We also cannot delete your User Contributions, however proper access and use of information provided on the website, including User Contributions, is governed by our Terms of Use.
  • Complaints. You have the right to lodge a complaint with the applicable supervisory authority in the country you live in, the country you work in, or the country where you believe your rights under applicable data protection laws have been violated. However, before doing so, we request that you contact us directly in order to give us an opportunity to work directly with you to resolve any concerns about your privacy.
  • How You May Exercise Your Rights. You may exercise any of the above rights by contacting us through any of the methods below. If you contact us to exercise any of the foregoing rights, we may ask you for additional information to verify your identity. We reserve the right to limit or deny your request if you have failed to provide sufficient information to verify your identity or to satisfy our legal and business requirements.

Data Retention

We will retain your personal data for the entire time that you keep your account open or when we have an ongoing business need to do so. For example, we may need to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements. After you close your account and request your information to be deleted, we may retain your Personal Data:

  • for as long as necessary to comply with any legal requirement;
  • on our backup and disaster recovery systems in accordance with our backup and disaster recovery policies and procedures;
  • for as long as necessary to protect our legal interests or otherwise pursue our legal rights and remedies; and
  • for data that has been aggregated or otherwise rendered anonymous in such a manner that you are no longer identifiable, indefinitely.

When we have no legitimate need to process your personal information, we will either delete it or anonymize it, or if that's not possible, such as the case with backups, we will isolate it from any further processing until deletion is possible.

Data Security

All personal information is collected via HTTPS secure communication and is kept in a secure database that is not subject to any unauthorized usage.

We have implemented measures designed to secure your Personal Data from accidental loss and from unauthorized access, use, alteration, and disclosure.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. We urge you to be careful about giving out information in public areas of the website like message boards. The information you share in public areas may be viewed by any user of the website.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your Personal Data, we cannot guarantee the security of your Personal Data transmitted to our website. Any transmission of Personal Data is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the website. You can help protect your Personal Data and other information by keeping your password to our website confidential.

You Have the Right

  1. to unsubscribe from receiving certain promotional emails from us. However, even if you unsubscribe, we may need to periodically contact you about account related issues, or policy updates such as this;
  2. to disable cookies and tracking on your browser;
  3. to "unregister" your account from your account page, that of which will be removed permanently shortly afterwards;
  4. to request a copy of your personal data that DNNDev stores for you on DNNDev by contacting us directlyby using the information found in the "To Contact DNNDev" section;
  5. to request that DNNDev corrects any information on DNNDev if it is found to be inaccurate or out of date, by contacting us directlyby using the information found in the "To Contact DNNDev" section;
  6. to request your personal data erased where it is no longer necessary for us to retain your data by contacting us directlyby using the information found in the "To Contact DNNDev" section;
  7. to withdraw your consent to the processing of your data at any time by contacting us directlyby using the information found in the "To Contact DNNDev" section;
  8. to object to the processing of your personal data by contacting us directlyby using the information found in the "To Contact DNNDev" section;
  9. to lodge a complaint regarding the processing of your personal data with the National Supervisory Authority for Personal Data Processing;
  10. to ask us to clarify or answer questions related to our Privacy Policy by contacting us directlyby using the information found in the "To Contact DNNDev" section;
  11. to contact us directly at [email protected], or

Changes to Our Privacy Policy

This Privacy Policy may be modified at any time. Changes to this Privacy Policy will be posted on If it's a significant change, as in the way we process or share your personal data, we will contact you through our Services, such as email or similar communication.

If we make material changes to how we treat our users’ Personal Data, we will notify you by email to the email address specified in your account. The date this Privacy Policy was last updated is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our website and this Privacy Policy to check for any changes.

Contact Information

If you have any questions, concerns, complaints or suggestions regarding our Privacy Policy, have any requests related to your Personal Data pursuant to applicable laws, or otherwise need to contact us, you may contact us at the contact information below or through our separate support site at

To Contact DNNDev

P.O. Box 8171
Spokane, WA 99203
email: [email protected]
support site: